Introduction: The Role of SAP AMS in Business Optimization
SAP Application Management Services (AMS) play a crucial role in supporting and continuously improving SAP solution-based landscapes. These services are essential for optimizing all business-related processes, ultimately enhancing business performance and reducing the total cost of ownership. Partnering with the right SAP AMS provider can significantly strengthen your competitive position.
Comprehensive Support Through SAP AMS
SAP AMS encompasses a broad range of support services designed to maintain, optimize, and extend your application landscape. Key support areas include:
Help Desk Support
A centralized help desk offers 24/7 support for SAP AMS, including:
- Continuous support through web, phone, email, and chat channels.
- Incident management improvement through dedicated training programs for help desk users.
Functional and Technical Support
SAP AMS provides both functional and technical support:
- Business Analysis and Functional Enhancements: Addressing the specific needs of your organization with enhancements to SAP R/3 modules and the mySAP business suite.
- Technical Enhancements: Including RICEF (Reports, Interfaces, Conversions, Enhancements, and Forms), ALV reports, smart forms, user exits, BADI, LSMW, Workflow, ALE/EDI, and Business Warehouse.
System Administration and Monitoring
The AMS team offers comprehensive system administration and monitoring:
- System Configuration Support: Assisting in the implementation and rollout of new SAP projects.
- Performance Monitoring: Ongoing SAP system performance checks and corrective maintenance activities.
- Routine Maintenance: Including backup and archival processes managed through the SAP Solution Manager.
Interested in enhancing your business productivity through SAP AMS?
Reach out via our Contact Us page for a consultation.
Benefits of SAP Application Management Services
SAP AMS delivers several critical benefits to organizations:
- Round-the-Clock Operations: Continuous support with technical expertise and infrastructure.
- Cost-Efficient and Flexible Operations: Efficient delivery of application services, enabling cost savings and operational flexibility.
- Focus on Core Objectives: Frees up resources to concentrate on streamlining business processes and mission-critical objectives.
- Scalability: The flexibility to scale AMS up or down to meet changing business needs.
Support is continuous and round-the-clock operations with consultative, technical expertise and infrastructure support. Efficient on-shore and off-shore delivery of application services enable cost-efficient and flexible operations ensuring uninterrupted business operations and ongoing productivity improvement in your organization.
It will provide you the freedom from focusing on aspects such as regulatory compliance, global standardization, recruiting, training and retaining resources, etc. You can now focus on streamlining business processes, reducing total cost of ownership and on mission- critical objectives, which matter the most to your organization.
In addition, the program provides the flexibility to scale up or down when needed to meet changing business environments.
Conclusion: Ensuring Sustainable Business Productivity
In summary, the SAP AMS program ensures:
- Predictable and Transparent Support Costs: Know your support costs upfront.
- Reduced Risk: Minimize operational risks through reliable support.
- Sustainable Operations: Maintain smooth, uninterrupted business operations.
- Lowered Total Cost of Ownership (TCO): Efficient management reduces overall costs.
- Agility and Flexibility: Scale services to align with evolving business environments.
- Expertise for Medium to Large Enterprises: Tailored support for businesses of varying sizes.
- Focus on Core Operations: Allows organizations to dedicate more resources to their core functions.
Partnering with SCH for SAP AMS support provides the expertise and flexibility needed to keep your business running smoothly and efficiently.
For more information on how SCH can support your SAP needs, visit our Solutions page or Contact Us to discuss your requirements.
